For Providers

Get Connected with STHL and Give Better Care. How? It’s simple…

The Southern Tier HealthLink (STHL) Health Information Exchange (HIE) can help you provide better care to your patients by giving you quick and easy access to the information you need from other providers outside of your healthcare organization.

How it Works:

A health information exchange (HIE) is technology that allows healthcare information to pass electronically across disparate organizations within a particular region or community. The goal of HIE is make sure that the information is available when and where it is needed. STHL is the Regional Health Information Organization (RHIO) that governs the HIE in the Southern Tier of New York, currently serving a five-county area – Broome, Tioga, Chenango, Delaware, Otsego -- and will expand to additional counties in the coming years.

Click here to learn more about HIE.

Current List of Patient Records Available in the HIE

Connecting to the STHL HIE

All providers can access the HIE via the STHL Web Portal. This secure, web-based tool allows health care providers to access their patients’ HIE records with a few mouse clicks. A username and password are required.

Providers with EHRs are encouraged to connect directly to the STHL HIE. This requires establishing a technical interface with STHL. Currently, Medent and NextGen EHR software are supported, with other EHR software interface in development.

For more information about Connecting with STHL, view this slideshow.

Patient Consent

While patient consent is not required for the depositing of their medical record, a patient must authorize consent before their HIE records can be accessed (except in case of emergency). Patients can give consent, deny consent, or remain undecided, in which case their information can only be accessed in case of emergency. Only authorized users can access patient information; the type of information available is determined by the role (clinical or administrative) of the user.

The Consent Process

Patients will have the opportunity to make their consent choice on a STHL Consent Form during the registration process at Connected Providers offices. Registration staff will be trained on the process and the types of questions that patients typically ask. The consent form (hardcopy or scanned) must be available for audit.

Healthcare consumers can also set their consent choices over the internet via their STHL Patient Portal account.


Practices that currently have electronic record systems through vendors already connected to the HIE may incur little or no cost to exchange information over the HIE. Contact STHL to see if any enhancements would be needed to do this.

Providers who do not have an electronic record system can still view patient information on the STHL Web Portal via the internet with no additional software required. Contact STHL for details.

Get Connected Today!
Contact STHL for more information at 607.651.9150 or

Last Updated: 10/7/2014